Manage or cancel your subscription
Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose ZeroBased.
Support
How can we help?
Answers to common questions about ZeroBased, and the quickest way to reach a real person.
Email support
support@zerobased.orgWe reply within [1–2 business days]. If something isn't working, include your iPhone model and iOS version.
Reconnect a bank
An orange ! on an account means your bank needs you to sign in again. Open Accounts, tap the bank's ••• menu, and choose Reconnect.
Delete your account
Tap your profile picture to open your account, then choose Delete account. [Your data is removed from our servers within N days.]
Frequently asked questions
Getting started
Do I need an account to try ZeroBased?
No. Choose the demo when you open the app to explore it with sample data. Create an account when you're ready to connect your own banks.
How do I set up my first budget?
After you connect your accounts, the Budget tab walks you through setup. Pick a category budget or fixed & flex, and ZeroBased fills in starting amounts from your recent spending.
What does "Ahead of pace" mean?
Your spending is running faster than the month, for example 60% of your budget spent with 40% of the month gone. You're still under budget; it's a nudge, not an alarm.
Bank connections
Is my bank supported?
ZeroBased connects through Plaid, which supports thousands of US banks, credit unions and card issuers. You can search for yours from the demo before you subscribe.
Why is a transaction missing or still pending?
Banks share transactions on their own schedule. Pending charges can take a few days to post, and the amount can change when they do, for example when a tip is added.
Can I connect more than one bank?
Yes. Add each bank from the Accounts tab. Accounts are grouped by bank, and your budget and reports include all of them.
Subscription & billing
How does the free trial work?
Your trial starts when you subscribe after creating an account. Cancel at least 24 hours before it ends and you won't be charged.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
Privacy & data
Does ZeroBased see my bank password?
No. You sign in to your bank through Plaid, and ZeroBased only receives read-only account data like balances and transactions.
Where can I read the full privacy policy?
It's at zerobased.org/privacy. Our Terms of Use are there too.
Still stuck?
Write to us and a person, not a bot, will get back to you.